Uber complaints

Review my fare or fees. My driver took a poor route. My pickup or dropoff location was wrong. The route had heavy traffic. I paid a toll or parking fee for my driver.

Someone else took this trip. I was charged a cleaning fee. I provide different bank cards with the same. UBER stated it was my error and they wanted.

For issues related to a specific trip that was taken, you can first find the trip in question by accessing the Your Trips section in the menu bar. The overall rating of the company is 1. Alternately, you could try hiring a skywriter to buzz your question or complaint over their corporate office in San Francisco and hope that works. Uber complaints contacts.

Visit Customer Contact Form. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Keep in mind that filing a dispute does not guarantee compensation. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Landed at Sea-Tac after a hour travel day.

The GPS located my exact area and said that a driver was minutes away. I hit the request a pick up button and then received a message that Osman was on his way. We want to be there for you—whether you’re on the road or off. In the case a customer lives in the 1st, 2n 6th, or 8th floor and has no lift, but still wants a food delivery, they will get charged a fee by the driver for insisting the driver is to climb the stairs up, that is extra work ! Like 5complaints a day to each.

How can it really be that bad? Company does not have good management and zero benefit, security for every driver. This company takes lot more commissions from drivers which is worst. Not recommending company.

In this form, fill in your device type, operating system version, and a description of the issue. Make it easier to cancel your order. In this section, we’ll provide you with direct links and additional options to resolve your issue. Once in a while, your driver’s estimated time of arrival will be slightly off.

Team representatives speak to both riders and drivers and then take the action they. Rude Driver that cancelled. Cancelation fee when the drive accept and doesn’t come.

Scammy Passenger Cancellation Fees. You need to pull over to a safe place to talk. Then you need to cancel the ride, make sure you don’t charge the customer.

I used uber for the first time yesterday going from Ontario airport to Beaumont. My daughters and I took a ride from the mall the other day and our car arrived in exactly eight minutes as the app said that it would. The UBER system is by and large a good service however the company constantly lies to their drivers about their performance in what they call reviews from both sides (driver and passenger). The fact is that on one hand they tell you not to be concerned about the rating system and then they turn around and slam you with what they call consistently poor ratings.

AM on New Years morning. That is over eight times the normal rate! He did not know the fare until he arrived home. The driver was apologetic but he said he could not do anything about it.